Frequently Asked Questions

How do I book a transfer?

Book online in a few minutes: choose your route, date, time and number of passengers, then confirm with a 20% deposit (minimum CHF 50) or pay in full. You will receive a booking confirmation, and we take care of the rest.

How and when do I pay?

At checkout you choose: a 20% deposit online by card (minimum CHF 50), with the balance payable to your driver after the trip; or pay the full fare now. Payments are in Swiss francs (CHF). Stripe handles the payment (Apple Pay and Google Pay where your device allows). Your total price is fixed when you book.

Which airports and areas do you cover?

We specialise in transfers from Zurich Airport (ZRH) to destinations across Switzerland, including cities and mountain resorts. We also cover nearby cross-border trips such as Liechtenstein and the Austrian side of Lake Constance.

What happens if my flight is delayed?

We track your flight using your flight number and adjust your pickup time automatically. Airport pickups include 60 minutes of free waiting from landing; after that, waiting is CHF 30.00 per 15-minute unit. Delays over 2 hours cannot be guaranteed with the same driver.

How much luggage can I bring?

A standard booking comfortably fits luggage for the seated passengers. If you are travelling with skis, oversized bags or extra cases, let us know when booking or message us on WhatsApp so we can make sure the right vehicle is ready.

How long will the driver wait for me?

For airport pickups we include 60 minutes of free waiting time (we track your flight, so airline delays are covered). For all other pickups, 15 minutes of free waiting is included. After that, waiting time is charged at CHF 30.00 per 15-minute unit (or part thereof).

Can you provide a child seat?

Yes — a child seat is available on request for CHF 20. Let us know the age of your child when you book and we will have a suitable seat ready.

Can I cancel or change my booking?

Yes. Cancel more than 24 hours before your scheduled pickup for a full refund (100%). Cancellations between 12 and 24 hours before pickup are refunded at 50%. Cancellations less than 12 hours before pickup, or no-shows, are non-refundable. Contact us in writing via the platform, email, or WhatsApp as early as possible if your plans change.

Will my driver speak English?

Yes. Our drivers speak English, so communication is clear and easy from arrival to your final destination.

How do I contact you?

You can reach a real person directly on WhatsApp — not a call centre — before and during your trip, so help is always close at hand.